Frequently Asked Questions
Many of our items are distributed directly from our suppliers warehouses, which are located around the world.
How Long Until My Order Arrives?
Once your order is placed, there is a 2-5 business day processing period, followed by a 10-14 business day shipping period. PLEASE take this into account when purchasing from our website. Allow 2-3 weeks (depending on location) for your shipment to arrive.
Please note that the shipping time depends on the time of the year. There are expected delays during holidays.
Please contact us at: firstname.lastname@example.org if you have any questions for us.
DO YOU OFFER FREE SHIPPING?
YES! Free Shipping is included in all orders!
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most major countries! If there is an issue shipping to your country, shoot us an email and we will look into fixing it.
I DIDN'T RECEIVE ALL THE PRODUCTS IN MY ORDER
Products are sometimes shipped separately to ensure the fastest shipping time to our customers. If you are missing part of your order, do not worry as it is on it's way. If you'd like to double check on the orders, just email us and we will look into right away.
HOW CAN I PAY?
We accept all major credit cards.
WHEN WILL MY CARD BE CHARGED?
Your card will be charged as soon as you place an order. With your shipping being included in our discounted products, we need to receive payments right away to keep our products low priced and including shipping costs.
I RECEIVED THE WRONG ITEMS IN THE MAIL.
If you did not receive the right items, don't worry, we will fix it! Email us your Order # and we will look into the situation and help figure it out with you.
MY PRODUCTS ARE DEFECTIVE/INCORRECT.
If something is wrong with the items you've received, email us ASAP and we will look into resolving the situation for you. This may include refunds or exchanges!